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We currently ship to Canadian & US customers. If you are an INTERNATIONAL customer, we can ship to you but you must contact us for a custom shipping quote and we can send you an invoice for your purchase.
Customers will be provided with a tracking number once the product has shipped. Tracking number can be found online via your account or order info and will be sent via email provided during your order. All shipments are insured.
Orders will be processed & shipped within 24/48 hours, holidays and weekends can add a slight delay. Most shipments usually take between 2-8 business days depending on stocking levels.
You can use our handy tracking page to keep up with the latest on your order 🙂
We have a couple selections for payment. You can pay fast and easy with your credit card via Stripe or also via Paypal. It’s quick, easy, secure and you can pay via all major credit cards even if you don’t currently have an account. We also accept E-Mail money transfers and Money orders.
Kindly inspect the contents and goods for any signs of damage within seven days of receipt. Please notify us via email with your order number. Photographs of the damaged or broken goods may be required, so please refrain from discarding any such items until we have responded to your email. Claims for damages beyond 7 days from the date of order will not be considered.
Sexual Wellness products are not returnable due to the intimate and personal nature of the products.This is for the health, safety and peace of mind of our customers. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. We do not have any kind of satisfaction guarantee and no medical claims are implied or warranted by the use of this product. ALL SALES ARE FINAL.
Defective products will be covered by manufacturers warranty and you can contact them to start your replacement process. We will be happy to assist you in finding the right contact info for the warranty issue.
We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
All statements have not been evaluated by Health Canada or the FDA. This is not intended to diagnose, treat, cure or prevent any type of disease. This website or its contributors do not claim the treatment or cure of any disease. The information provided on this site is intended for your general knowledge only and is not a substitute for a physicians medical advice or treatment for specific medical conditions. Always seek the advice of your doctor or other qualified health care professional and institution with anything regarding a medical condition. Never disregard medical advice or delay in seeking it because of something you have read on this, or any, website.
Frequently asked questions
Yes, any order you place with us will show a charge from BEYOND-H or BEYONDHEALTY on your credit card statement. This is to be discreet and is our parent company.
Although we use the highest level of security for our online transactions we understand that some customers don’t feel safe purchasing online via credit card. We can accept payment via Email Money Transfer, Check or money order.
If you would like to pay via Email Money Transfer, Money Order/Check, you can use our online store to select your products. When you are done, checkout and select Money Order/Check as your payment method and submit the order. We will send you details on how to submit your payment. Once the funds are received and clear (check) we will ship your order out right away.
We accept the following methods of payment – Mastercard, Visa, Visa Debit, American Express, Email Money Transfer, check/money order & Play now, pay later via Affirm with 4 interest free payments. You can select to pay via PayPal, with or without an account or our quick credit card payment method.
Our prices are listed in either US or Canadian funds. Our site tries to determine your location to show your relevant currency. If it is not detected or is wrong you can change it to your preferred currency when in your cart (bottom of the page) or on the right side of the page when viewing products in the shop.