CUSTOMER SERVICE

We offer Email, Live Chat, & Text service at this time.  Visit our Contact page for details on all of our communication methods.

Yes all items are packed in unmarked boxes where you cannot tell what is inside.  Labels do not have any info that would give away that the item is adult related. No worries 🙂

Due to the nature of what we sell there are no returns accepted. This is for the health, safety and peace of mind of our customers. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. Defective items will be replaced and must be reported within 7 days of receipt. Each product is also covered by it’s manufactures warranty and you can contact them to submit your warranty claim.

Defective products will be covered by manufacturers warranty and handled by them. You can contact them to start your replacement process.  We will be happy to assist you in finding the right contact info for the warranty issue.

Shipping is not refundable.

Most of the time, your order is processed and shipped the same day, so you receive it promptly. Consequently, there’s no way to cancel an order once it’s been submitted as we use highly automated systems and a network of warehouse locations to provide fast efficient service.

If for some reason we can cancel the order in time a refund can be issued minus the credit fees as we are not refunded those by the credit card processors even if the order is cancelled. Please order carefully.

We have warehouses in Canada to serve you.  We also ship to the US.

Yes, any order you place with us will show a charge from BEYOND-H or BEYONDHEALTY on your credit card statement. This is to be discreet and is our parent company.

No, registration is not required to place an order and you can still get your tracking info sent to you via email once your order has been processed (please check your spam/junk folder if you don’t receive it).

Registering allows you to enter your contact/shipping info for faster purchases, view your orders and easily check your package tracking.

Our systems sends out emails during every stage of the order process to keep you informed. If you are not getting emails then it may be that they are getting put into your email’s Spam or promotions folders or being blocked as many email providers have over-strict filtering rules to help combat the mass amount of spam that goes through their systems.

Each product has it’s own specific manufactures warranty (see product for specifics).  You must contact the manufacturer for warranty claims and issues.

Due to the nature of what we sell we do not except returns, only exchanges on defective product.

You must report a defective item within 7 days of receipt to use so we can arrange an exchange with a new item for you.

Right now we only take international orders manually. Let us know what you would like to purchase and give us billing and shipping info and we can make up a invoice for you which if you agree to we will send you a email with a link where you can click it to come to the site to complete payment.

We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone ever.  We also stay up to date with all the latest security features, fixes and updates.

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly.  Most orders are packed, shipped and on their way to you within 24 hours.  Once and order is placed it is processed to our warehouses for immediate packing via automated systems.  Orders cannot be cancelled please order carefully.

At this time we do not have a customer service phone number but you can reach us via our online chat (bottom left) and we can serve you fast and efficient 🙂

Yes, your order status will show as processing until we ship the order and get a tracking number. As soon as we have your tracking number we will update your order and you will receive an email with your tracking number.

Although we use the highest level of security for our online transactions we understand that some customers don’t feel safe purchasing online via credit card. We can accept payment via Email Money Transfer, Check or money order.

If you would like to pay via Email Money Transfer, Money Order/Check, you can use our online store to select your products.  When you are done, checkout and select Money Order/Check as your payment method and submit the order. We will send you details on how to submit your payment.  Once the funds are received and clear (check) we will ship your order out right away.

We will send you an acknowledgement email on successful completion of an order on the site. Sometimes there will be a few minutes before this email is sent as we verify payment and stock before authorizing the payment.

This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Once your order has been accepted and dispatched to you we will send you a confirmation email.

We accept the following methods of payment – Mastercard, Visa, Visa Debit, American Express, Email Money Transfer, check/money order & Play now, pay later via Affirm with 4 interest free payments. You can select to pay via PayPal, with or without an account or our quick credit card payment method.

Our prices are listed in either US or Canadian funds. Our site tries to determine your location to show your relevant currency. If it is not detected or is wrong you can change it to your preferred currency when in your cart (bottom of the page) or on the right side of the page when viewing products in the shop.

We do not have a physical store front, only online sales.

We have warehouses in Canada & USA.